We reserve the right to refuse service to anyone
We reply to messages and e-mails within 3 business days. Thank you for
your patience and understanding.
Customers outside U.S. are welcome to purchase.
Due to the high volume of sales and our current production schedule, please expect processing to be extended to 4-10 business days. Of course, we’ll be sending your products out as fast as we are able!
We will make another announcement for the lifting of this temporary change as soon as safely possible.
We’d also like to thank you all again for your patience with us and USPS.
According to their announcement in April of 2020, “USPS Priority Mail and USPS First Class Mail service commitments have been extended to 3-4 days, while UPS has lifted all Service Guarantees.”
Given the artisanal nature of our creations, we do not offer exchanges or returns for reasons of general dissatisfaction on purchased products. Each and every one of our creations are hand-carved, handmade, and hand-poured with utmost care and, for safety reasons, we refrain from restocking, reselling, or accepting purchased items.
Please connect with us prior to ordering if you are in need of a beauty and wellness consult or refer to our FAQ section.
Thank you for your understanding.
Important : shipping time is separate from processing time. processing takes a standard 3-5 days prior to shipping (updated: 4-6 days during COVID-19). Shipping guarantees have also been temporarily lifted by our carrier due to the global pandemic.
We use insured USPS Priority Mail which estimates 1-3 days until delivery.
With our method of shipment, US residents will automatically receive a tracking number prior to the package being mailed. Orders are processed and shipped within our regular processing time throughout the year except for the holidays. Holiday shipping adjustments are announced online throughout our social media platforms.
International packages are shipped with First Class Mail. Priority Mail upgrades can be purchased during checkout. Customers with International orders are responsible for their country's laws on customs fees, taxes, etc. and Dab Herb Makeup and Skin Care will not be held responsible for these incurred fees.
NOTE : Dab Herb Makeup and Skin Care is no longer responsible for your package after it is shipped. We provide a tracking number after your purchase (via email). We suggest to watch your package closely to prevent your package from getting lost or stolen. For US customers, we highly suggest subscribing to USPS' Text notification services.
For local deliveries, send us an email if your item is not received in 10 days and our customer service representatives should be able to guide you through the appropriate course of action.